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Yes, we work on beaches, homes, private venues, Airbnbs, and special event spaces in Lima. We cover areas like Barranco, Costa Verde, Venecia, Villa El Salvador, La Molina, San Miguel, Centro de Lima, and Ancón. Some locations may have an additional cost, which we'll coordinate with you beforehand.

Yes, you can customize your experience. Send us a reference photo, idea, or inspiration of what you'd like to create, and we'll give you an exact quote based on the details, decoration, and services you request.

Yes, we work with room decoration for special occasions. We offer packages starting from S/ 300 onwards, depending on the customization you'd like, including color selection, personalized messages, decorative details, and special elements to create a unique experience.

Hi there! Welcome to Heart Events Perú ❤️ Thanks for reaching out. To help you with your booking, please let us know: 📅 Event date: ⏰ Preferred time: 🎁 Package you'd like: We'd be delighted to help you create a unique and special experience. ✨

We design custom romantic experiences: proposals, romantic getaways, anniversaries, gender reveals, romantic birthday celebrations, baby showers, and group picnics. Every setup is personalized to the moment and the couple's or birthday person's story.

We cover all of Metropolitan Lima at no extra charge. For locations outside Lima (Punta Hermosa, Chorrillos south, Cieneguilla, getaways to the south), we coordinate in advance and quote transportation for the setup separately.

Yes — that's actually what we do most often. We coordinate through WhatsApp or email on a private channel, and on the day of the event we arrive and set everything up before you get there. We never contact the person being surprised and their name never appears in any confirmations they might see.

We recommend a minimum of 10 days, but for Luxury packages or peak dates (Valentine's Day, Mother's Day, December) we suggest booking 3–4 weeks ahead.

• Essential: minimum 7 days
• Premium: minimum 10 days
• Luxury: minimum 14 days — subject to fresh flower availability

Get in touch with us on WhatsApp or fill out the form at /contacto with your tentative date, occasion, and location. We'll respond the same day with availability, a tailored proposal, and a contract for e-signature. Once you pay the 50% deposit, your date is locked in.

Yes — without a deposit, the date won't be reserved. We ask for 50% when you sign and the remaining 50% 48 hours before your event. The deposit is refundable within the first 72 hours from signing; after that, it becomes a credit to reschedule.

Yes — without a deposit, the date won't be reserved. We ask for 50% when you sign and the remaining 50% on the day of the event. The deposit is refundable within the first 72 hours from signing; after that, it becomes a credit to reschedule.

Yes, with no extra charge for those days. For December 24th, 25th, 31st + January 1st + February 14th, a 15% surcharge may apply due to high demand, and we always confirm this with you before invoicing.

We close the February 14th schedule on January 20th each year, or earlier if it fills up. After that date, we don't accept new events for that day out of respect for our team and the quality of each setup.

Yes — the package price includes setup, on-the-day coordination, and takedown. The only things quoted separately are transportation outside Lima Metropolitana and special customizations (XL letters with names, premium floral arrangements outside the package, extended hours).

We accept bank transfers, Yape, Plin, Visa and Mastercard credit/debit cards, and deposits through BCP/Interbank agents. For card payments, we process them through a secure link; we don't use a physical POS.

Both — we're Heart Events SAC · RUC 20615165078, a registered Peruvian company. When you book with us, we'll ask whether you need a receipt or invoice; they're issued electronically and sent to your email within 24 hours of payment.

Setups that start after 10 pm have a 20% surcharge on the base package to cover the team's overtime hours. Before 10 pm, there's no difference from the published price.

Yes — with a credit card you can pay in up to 3 interest-free installments (depending on your issuing bank). With bank transfer, we handle 50% upfront when you book + 50% two days before the event as standard.

Yes, every package is customized. The package colors are just a reference; we'll refine the color palette, flower types, and decorative details during our planning meeting. Some very specific flowers may have an additional cost if they're out of season.

Luminous letters from 5 to 10 characters are included at no extra cost with the package. If you'd like to add more letters, names, or personalized phrases beyond that, there will be an additional charge based on what you request.

Yes — for short names (5–10 letters) or numbers, the cost is included in our Premium and Luxury packages. For longer names or special combinations, we'll give you a custom quote and confirm the timeline (oversized letters require 10 days for production).

Yes — send us your Spotify/YouTube playlist and we'll bring the audio equipment to play it. If you prefer, we can arrange a live musician (violin, classical guitar, saxophone) as an add-on service.

Yes. Common add-ons: photographer (if your package doesn't include it), premium sparkling wine bottle, custom cake, dinner service coordination, additional videography. We quote each add-on in your proposal.

Yes, we do when needed. For groups under 15 people at public beaches, no formal permit is required — we just coordinate the time with you. For larger groups or locations with concessions (municipal viewpoints, Malecón for private events), we handle the permit process, which typically takes 5–7 business days.

Every outdoor setup comes with a backup Plan B in a covered space (covered terrace, indoor venue, or Airbnb) that we can activate on the same day at no extra cost. We monitor the forecast 48 hours before and coordinate the final decision with you.

It depends on the package: Essential 2 hours before, Premium 3 hours before, Luxury 4–5 hours before. We coordinate the specific time with you so you can plan your partner's or guests' arrival without overlapping with our setup team.

Yes, as long as it doesn't mess with the overall aesthetic. Just let us know what you'd like to add during the coordination meeting and we'll figure out how to make it work — if something doesn't fit the color scheme, we'll suggest alternatives.

Our packages are designed for 2 to 80 people. For larger events (civil weddings, birthdays with 100+ guest banquets), we quote them as corporate events with a custom timeline and budget.

Only Luxury packages include professional photography (30–60 min). With Premium, you can add it as an extra (S/ 350 for 30 min edited + delivery within 5 business days). It's not available in Essential, but we can refer you to partner photographers.

Edited photos are delivered via WeTransfer or Google Drive within 5 business days after the event. The 3–5 "preview" photos (without full editing) arrive within the first 24 hours so you can share them right away.

Yes — the Luxury Eterno package includes a professionally edited 2–3 minute video of the reaction. With other packages, you can add it as an extra (unedited video S/ 250, edited video S/ 550).

You can cancel anytime. The refund conditions depend on when you do it: within 72 hours from signing → 100% refund of your deposit. After that → your deposit becomes a credit valid for 12 months to reschedule. Cancellations within 48 hours of the event are non-refundable.

Yes, up to 72 hours before the event and once at no cost. New date subject to availability. Rescheduling with less than 72 hours notice or a second reschedule incurs a 10% package charge to cover team logistics.

Yes — it's part of our contract terms. If our team arrives late due to our fault, the event doesn't go as planned because of a coordination error, or something from your package is missing, we refund between 20% and 100% depending on the impact. Each case is evaluated in writing.

Yes, we have current liability insurance that covers damages to third parties or the venue during setup and the event. We can provide proof of the policy in writing if the venue (hotel, event space) requires it.